If a customer wishes to return any item for any reason, they are invited to first contact our Customer Care team via email info@timeneys.com to discuss any specifics, or if they require clarification on any of the following points.
Customers are welcome to return any unwanted items that are unused and in original packaging to our warehouse within 14 days of receipt of the parcel.
When returning parcels, please be advised that:
A) The customer is responsible for all return fees incurred when posting items back to Timeneys.
B) The customer must include a note with their return specifying their order number, full name and the type of remuneration desired (refund, exchange, replacement)
C) No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.
Returned items can be refunded, exchanged for an alternative item, or replaced like for like.
REFUNDS
Refunds can be given for items returned with the 14 days.
Refunds will be issued only when the returned items have been received by our staff and may take up to 10 business days to reach the recipient's account once the refund is processed, depending on the recipient's bank.
When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.
The return address will be provided via email when you request a return.
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